Privacy Policy

At Toronto Cleaning Services ("we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website https://www.torontocleaningservices.com/, book our residential or commercial cleaning services, or interact with us across Toronto and the Greater Toronto Area (GTA).

1. Information We Collect

We may collect personal details that you voluntarily provide to us when scheduling a cleaning service, requesting an estimate, subscribing to updates, or contacting our support team. This information may include:

• Contact Information: Full name, email address, telephone number, and service address.
• Booking Details: Specific property types (house, condo, office), cleaning package preferences, and scheduling dates.
• Payment Information: Securely processed billing details required to complete your transactions (note: we use encrypted third-party payment gateways and do not store raw credit card numbers on our servers).
• Communications: Records of correspondence, inquiries, feedback, or reviews you submit to us.

2. Automatically Collected Technical Data

When you browse our website, our servers and analytics tools may automatically record standard log data sent by your web browser. This can include your IP address, browser type, operating system, referring URLs, pages visited, and timestamps. This non-personally identifiable data helps us improve user experience and optimize our online booking processes.

3. How We Use Your Information

We use the information we collect for legitimate business and operational purposes, including:

• Scheduling, dispatching, and managing your house, condo, office, or deep cleaning appointments.
• Processing secure payments, invoices, and communicating booking confirmations.
• Responding to customer service inquiries, feedback, or custom cleaning quotes.
• Sending essential service updates, reminders, or special offers (you may opt-out of promotional emails at any time).
• Ensuring safety, security, and fulfilling legal obligations across Toronto and the GTA.

4. Sharing and Disclosure of Information

We value your confidentiality. Toronto Cleaning Services does not sell, rent, or trade your personal information to third parties. We may share data only under these limited circumstances:

• Service Cleaners: To vetted, insured, and background-checked cleaning staff who require property addresses and client names to perform booked services.
• Service Providers: Trusted third-party vendors who assist us with web hosting, analytics, communications, and secure payment processing.
• Legal Compliance: When required by Canadian law, court orders, or to safeguard our rights, safety, property, and customers.

5. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. However, no data transmission over the internet can be guaranteed 100% secure.

6. Your Data Rights & Choices

You maintain control over your personal data. You have the right to request access to the information we hold about you, ask for corrections, or request deletion of your data by contacting us directly. You may also unsubscribe from marketing communications by following the opt-out links contained in our emails.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Toronto Cleaning Services
Toronto, ON, Canada
Phone: (416) 831-0033
Website: https://www.torontocleaningservices.com/